Patient Portal Information

Click here to access your patient portal

Kane Hall Barry Neurology utilizes NextMD for our patient portal.  Advantages of the patient portal include:

  • Ask the medical staff questions 
  • View/Print your patient plan 
  • View appointment information (past appointment dates and upcoming appointments)
  • Request your medical records
  • Print Medication Lists
  • Request new Medications and/or Renew Medications
  • Update your preferred pharmacy information
  • Review Patient Education information
  • Utilize the symptom checker

 

Patient Portal Frequently Asked Questions 

How Do I login to my account?

If you have already created an account, go to NextMD & log in with your username & password.

If you have an account associated with another doctor’s office, you can merge the accounts:

  • Go to NextMD & log in with your username & password.
  • Click on the Settings tab (top right), and click on Manage Practices link & Enroll in an additional practice
  • Enter your security token, date of birth, and your email address.  (if you do not have a token, you will need to call us at 817-267-6290 option 4 to get one)

Or

  • Go to NextMD-Merge Portal Accounts
  • Read & accept the terms
  • Click “add to an existing account”
  • Verify your account by entering your username & password for your existing account
  • Log in to your existing account
  • Click on the Settings tab (top right), and click on Manage Practices link & Enroll in an additional practice
  • Enter your security token, date of birth, and your email address. (if you do not have a token, you will need to call us at 817-267-6290 option 4 to get one)

I am new to the portal, how do I set up an account?

TEMPORARY USER NAME & PASSWORD (printed out and given to you at your appointment)

  • Go to NextMD
  • Under “I am new here” click “create account”
  • Read & accept the terms
  • Click “I have a temporary username & password”
  • Continue to follow the prompts to create your account using the temporary username & password you were provided
TOKEN (call 817-267-6290 option 4 to get one)
  • Go to NextMD
  • Under “I am new here” click “create account”
  • Read & accept the terms
  • Click “I have an enrollment token”
  • Continue to follow the prompts to create your account

I don’t have a temporary user name and password or token, can I still set up a portal account?

If you have scheduled an appointment, you can set up your portal account before you come in.

  • Go to NextMD-Set up Portal Account Before Appointment
  • Read & accept the terms
  • Click “sign up for a new account”
  • Select “Kane Hall Barry Neurology” as the practice and pick Next
  • Enter personal information
  • Skip insurance information
  • Continue to follow the prompts to create your account
  • Complete Enrollment
  • Staff at the office will confirm we have a chart set up in the system. If we are unable to match your information with what is in our system, the portal request will be rejected and you will need to contact the office or wait for your appointment to get login information.

How do I get a temporary user name and password?

When you come to your appointment, if you are not enrolled in the patient portal, you will be given a temporary user name & password on a printout from staff.  If you did not get one, please go through the steps above to create a portal account without a username or password or call 817-267-6290 option 4 and ask for a token. Once you receive your token, follow these steps to create your account.

What is a token and how do I get one?

A token is a unique code you can use to log in or reset your portal account.  If your token is not working, you can call us at 817-267-6290, press option 4 and ask for a token.  Please allow 15 minutes – 24 hours for your token to be active in the system.  Enrollment tokens expire after 30 days.

I forgot my username and/or password, can you help?

To find your username:

  • Check your enrollment confirmation letter which shows your username. The subject line is “Patient Portal Enrollment Completed”

OR

  • Click here and enter the email address that you used when creating your account. You will then receive an email from “NexGen Patient Portal Notifications” with your username. (Be sure you check your junk/spam mail if you don’t receive this email within a few minutes)

*PLEASE NOTE* If you do not remember the email address you used when setting up the account you will have to show your ID in the office in order for us to update your email address.

To reset your password:

Click here and enter the email address or username that you used when creating your account. You will then receive an email from “NextGen Portal” with a password reset link.


I’m having problems logging in

  • Is your caps lock and/or number lock on?  Usernames and passwords are case sensitive; if on a tablet or mobile phone it may be capitalizing the 1st letter automatically
  • Are you using the same email address that you initially used to sign up?  Is it the email address we have on file for you?  *PLEASE NOTE* If you do not remember the email address you used when setting up the account you will have to show your ID in the office in order for us to update your email address.
  • Are you locked out?  A lockout occurs after 4 failed sign on attempts.  Your account will automatically unlock after 20 minutes, or you can call 817-267-6290 option 4 and ask for your account to be unlocked.  
  • Are you using the correct username?  Click here to find your username.
  • Click here for the online Portal Help Guide
  • Click here for the portal user guide