Frequently Asked Questions

Q: How do I get to your office?

A: Our Bedford office is located at 1305 Airport Freeway, Suite 205, Bedford, TX 76021.  We are located on the second floor of the Parc Plaza building.  Take a right when exiting the elevator. Click Here for Directions to our Bedford Office

A: Our Keller office is located at 4525 Heritage Trace Parkway, Suite 117, Keller, TX 76244. We are on the corner of Heritage Trace and Beach across from the neighborhood Wal-mart.  Click Here for Directions to our Keller Office

Q: Are you on my insurance?

A: We are on Medicare Part B and most popular PPO plans. For specific plan information, view the list of insurances we accept. When you call to schedule an appointment, make sure to have your insurance information handy, as the insurance plans we accept are subject to change. Read our financial policy, to learn more about how we file insurance.

Q: How much does a visit cost?

A: A new patient visit will be between $200-$300 and does not include any testing. Follow up visits range from $145-$245.  

Q: Who are the physicians in your practice? What are they like?

A: Visit the About Us section of the website for photographs and a short bio about our experienced, board-certified neurologists, nurse practitioners and neuropsychologists.

Q: How can I get help with the patient portal?

A: Click here for help with the patient portal.

Q: Will Kane Hall Barry close for bad weather?

A: Yes.  Our offices follow local school district closing/delay schedules.  The Bedford office will follow the Hurst Euless Bedford ISD schedule and our Keller office will follow Keller ISD schedule.  We will post any cancellations on our website under News and on Facebook as soon as possible. 

Q: How do I access my patient portal?

A: Click here for a FAQ specific to portal issues.  Click here to log in to your portal account.

Q: What about Telemedicne?  

A: Kane Hall Barry started offering telemedicine visits in March of 2020.  Click here for information about telemedicineClick here to join your telemedicne virtual visitClick here for tips/tricks for your virtual telemedicine visit including how to prepare for the visit and make sure your device is ready.

Q: How can I get my medical records?  

A: Kane Hall Barry has partnered with MediCopy services for all of our medical records requests.  You can call them directly at 866-587-6274 or go to their website at  Records request take 7-10 business days to process and may incur a fee per our financial policy.  

Q: What if I have a question that wasn't answered on this website?

A: Please contact us through your patient portal, call our office at 817-267-6290 or use the Contact Us page and let us know.



1305 Airport Freeway
Suite 205
Bedford, TX 76021
Phone: (817) 267-6290
Fax: 817-267-0950
4525 Heritage Trace Parkway
Suite 117
Keller, TX 76244
Phone: (817) 267-6290
Fax: 817-267-0950