Financial Policy

Paying for your visit:  We are committed to understanding your benefits and providing you with a cost estimate for your care before your appointment. Estimates are just that – estimates.  Things can, and do, sometimes turn out differently, and we appreciate timely payment of any outstanding balances.

With that in mind, please inform us of any changes to your information such as name, address, phone numbers and/or insurance information before your appointment.

We will contact you before your appointment if you will owe anything other than your typical, specialty office co-pay, including any balances from previous appointments. If you have any questions, please call us before your appointment so there are no surprises when you check in. 

When you check in, we will collect your co-pay, deductible, co-insurance, and/or any balances left on the account from previous visits. We accept payment by cash, personal check, Visa, MasterCard, American Express, Discover Card and CareCredit.  When you provide a check as payment, you authorize us to use information from your check to make a one-time electric funds transfer from your account or to process the payment as a check transaction.

If you cannot afford to pay for your visit, we suggest you contact CareCredit before your visit for financing options. They can approve your application before your appointment, typically within minutes of submitting your information, allowing you to pay for your visit over time. To learn more, visit or call 1-800-677-0718. Please note, all financing is done through CareCredit, not through Kane Hall Barry Neurology.

Pre Authorizations/Referrals - If your insurance plan requires a primary care physician referral or treatment pre-authorization, we will request these. However, if we have not received the referral or authorization before your appointment, we may suggest you reschedule in order to fully utilize your insurance benefits. If you choose to be seen without the required authorizations, you will need to sign an ABN (Advanced Beneficiary Notice) acknowledging you understand the costs may not be covered by your insurance and will be your responsibility should insurance refuse to pay.

Auto Insurance Claims/Letters of Protection/3rd party Insurance Claims We do not file 3rd party insurance claims such as those from a car accident, or in any instance where another person or entity is offering to pay on your behalf (exception for Workers’ Compensation). In addition, we will not accept Letters of Protection in lieu of payment. However, you may pay for your care and file for reimbursement independently.  We will be happy to provide you with all of the necessary documentation to file your claim.

Workers’ Compensation - If your visit is due to a work related incident, it should be filed though your company’s workers’ compensation insurance.  While we want to ensure you have the best care available, we are currently not accepting new workers’ compensation cases.  If your care is filed under personal insurance, there is a high possibility your insurance company will not pay for your care and may require you to repay any expenses paid on your behalf.  In addition, you may forfeit your rights to care through your employer’s workers’ compensation insurance.

Medicaid - Unfortunately, we are not currently accepting any new patients that have Medicaid as a form of insurance whether primary or secondary.

Missed Appointments: We understand that sometimes you may need to cancel an appointment due to unforeseen circumstances.   We appreciate cancellations made at least one business day before the appointment   If you miss an appointment with no notification, we may charge $25.  Due to the extensive length of neuropsychology testing, we require a $100 deposit 3 days before the appointment.  This deposit is converted to a no show fee if the appointment is missed or applied to any out of pocket expenses if the appointment is kept. Refunds are available at the time of appointment if warranted. We require confirmation that you will attend the appointment.  If you have not confirmed by 2 days before your appointment, we will cancel the appointment. 

Late Arrival:  If you are running late, please let us know so that we can work with you to determine the best way to provide your care. 

Paperwork Requests:  Medical records can always be sent electronically to another provider at no cost and are also available in your patient portal. If you need medical records sent to someone other than another medical provider, the request is completed by Medicopy (866-587-6274) for $30. FMLA and/or Disability forms are completed at the office: $30 for 1 page, $50 for 2-3 pages and $100 for 4+ pages

Contracted Insurance Plans:  Our practice contracts with most of the main insurance companies (click here to see a list). For the most up to date information, call our office at 817-267-6290.

Click here for a .pdf version of this policy.

Questions about financial policy, fees, insurances, or billing?

Review our FAQs 


Contact our billing specialists:

Monday through Friday

8:00 am to 5:00 pm

(817) 267-6290 option 6



1305 Airport Freeway
Suite 205
Bedford, TX 76021
Phone: (817) 267-6290
Fax: 817-267-0950
4525 Heritage Trace Parkway
Suite 117
Keller, TX 76244
Phone: (817) 267-6290
Fax: 817-267-0950