Patient Feedback, Complaints & Grievances
Kane Hall Barry Neurology & Infusion is committed to patient-centered quality care in a safe, respectful, and healing environment. We value feedback from our patients, caregivers, and families, and we welcome both compliments and concerns regarding your care or experience with our practice. Listening to our patients helps us continuously improve the care and services we provide.
How to Share a Concern
If you have a concern, we encourage you to first speak directly with your neurologist, nurse practitioner, or a member of the administrative staff, when appropriate. Many concerns can be resolved quickly through open communication.
If your concern is not resolved to your satisfaction, Kane Hall Barry Neurology & Infusion administration will serve as a liaison to help review and address the issue.
Interpreter services and reasonable accommodations are available upon request.
Contact Information
Kane Hall Barry Neurology & Infusion
3030 Harwood Road, Suite 100
Bedford, Texas 76021
Phone: (817)267-6290
Website: www.kanehallbarry.com
Office hours and provider availability may vary by location. Please contact our office for assistance.
Americans with Disabilities Act (ADA) Grievance Procedure
Kane Hall Barry Neurology & Infusion complies with applicable federal civil rights laws and does not discriminate on the basis of disability. We are committed to ensuring equal access to our services, facilities, and programs. You may review Kane Hall Barry’s Non-Discrimination Policy here: https://kanehallbarry.com/non-discrimination-policy/
If you believe you have been denied services, accommodations, or otherwise discriminated against based on a disability, you may file an ADA grievance.
How to File an ADA Grievance
- Grievances may be submitted verbally or in writing.
- Please include your name, contact information, date of the incident, and a brief description of the concern.
- All grievances will be reviewed promptly and handled confidentially to the extent possible.
To file an ADA grievance or request assistance, please contact:
Kane Hall Barry Neurology & Infusion – Administration
Phone: (817) 267-6290
Website: www.kanehallbarry.com
External Complaint Resources
If you feel your concerns have not been addressed through Kane Hall Barry Neurology & Infusion, you may contact the regulatory agencies listed below.
Texas Medical Board
NOTICE CONCERNING COMPLAINTS
Complaints about physicians, as well as other
licensees and registrants of the Texas Medical
Board, including physician assistants,
acupuncturists, surgical assistants, medical
radiologic technologists, non-certified
radiologic technicians, respiratory care
practitioners, medical physicists, and
perfusionists may be reported for investigation
at the following address:
Texas Medical Board
Attention: Investigations
1801 Congress Avenue, Suite 9.200
P.O. Box 2018
Austin, Texas 78768-2018
Assistance in filing a complaint is available by
calling the following telephone number:
1-800-201-9353
For more information please visit our website at
www.tmb.state.tx.us
Figure 1: 22 TAC §177.2(a)
AVISO SOBRE LAS QUEJAS
Quejas sobre médicos, así como sobre otros
profesionales médicos de la Junta Médica de
Texas, incluyendo asistentes medicos
profesionales, acupunturistas, asistentes
quirúrgicos, tecnólogos médicos en radiología,
técnicos radiólogos no certificados,
profesionales de cuidados respiratorios, físicos
médicos, y perfusionistas se pueden presentar en
la siguiente dirección para ser investigadas:
Texas Medical Board
Attention: Investigations
1801 Congress Avenue, Suite 9.200
P.O. Box 2018
Austin, Texas 78768-2018
Si necesita ayuda para presentar una queja,
llame al:
1-800-201-9353
Para obtener más información, visite nuestro
sitio web en
www.tmb.state.tx.us
Figure 2: 22 TAC §177.2(a)
