POSITION TITLE: Patient Care Coordinator

STATUS: Non – Exempt

REPORTS TO: Clinical Support Supervisor

DIRECT REPORTS: N/A

ACCOUNTABILITY OBJECTIVE: Responsible for providing high-quality administrative support to enhance
patient care and satisfaction. Serves as a liaison between clinical staff, patients, providers, and
pharmaceutical representatives.

KEY RESPONSIBILITIES:
• Provide patients with assistance with insurance authorizations on medications for coverage
under their insurance plan.
• Work with patients and pharmaceutical representatives to obtain information necessary for
medication coverage.
• Verify patient’s pharmacy insurance eligibility
• Effectively utilize the EMR as well as online authorization sites for medication programs, i.e.
CoverMyMeds
• Provide necessary forms for patients for completion and signature, review all forms for
completeness and accuracy.
• Telephone triage
• Respond to patient phone calls and concerns
• Process RX refills that come from the pharmacies or patients
• Arrange for consults and outside testing, such as MRI, other imaging, lab work, outside sleep
studies using EMR system.
• Complete medical records requests
• Process and respond to patient requests via our patient portal
• Assist MAs and providers as needed.
• Other job duties as assigned.

QUALIFICATIONS AND SKILLS:
• Active LVN/ LPN or Certified Medical Assistant for a minimum of 7 years.
• Associates or Bachelor’s Degree (Preferred)
• Up to date on CPR training
• Excellent verbal and written communication skills to include superior interpersonal and patient
contact skills and excellent telephone manners.
• Ability to effectively lead a team

ADDITIONAL EXPERIENCE, NOT REQUIRED:
• At least one (2) year of related experience in a Neurological setting
• Ability to communicate effectively and handle multiple priorities
• Strong computer and typing skills.