POSITION TITLE: Patient Access Supervisor

STATUS: Non- Exempt

REPORTS TO: Operations Support Specialist

DIRECT REPORTS: Patient Access Specialist I & II, Referral Specialist

ACCOUNTABILITY OBJECTIVE: Responsible for the coordination and operation of all front office
functions. Be a dynamic professional with a positive attitude to supervise and lead a team, while
demonstrating the fundamentals of being a team player. The Patient Access Supervisor will work as a
member of the clinic team to provide optimum patient satisfaction and clinic operation.

KEY RESPONSIBILITIES:
• Manages, trains, and acts as the direct line of support for the Patient Access staff to ensure the
highest level of patient satisfaction is being demonstrated.
• Creates and implements various trainings for the department.
• Oversees and manages daily operations by ensuring the Patient Access department runs orderly,
timely, efficiently, and effectively.
• Ensures teams customer service standards and quality is maintained over the phone and inperson.
• Prepares, assigns, and manages daily staffing schedules for all Patient Access staff.
• Works alongside department staff members and collaborates with other departments to ensure
a smooth flow of information.
• Motivates staff and manages projects.
• Executes staff performance evaluations and disciplinary actions when needed.
• Collects data and generates reporting for department when requested by administration.
• Monitors daily patient registration demand and timely completion of department tasks.
• Writes and develops department protocols, policies, and procedures.
• Assists team with answering patient phone calls/ requests and additional tasks.
• Checking patients in, checking patients out.
• Other job duties as assigned.

QUALIFICATIONS AND SKILLS:
• Bachelor’s Degree or associate’s degree in management, Business, Health care Administration or
related field (preferred)
• Minimum of three (3) years’ experience in training and supervising front office staff.
• Minimum of five (5) years’ experience working in a health care facility or working in a medical
office business setting.
• Demonstrate strong customer service skills and abilities.
• Experience with EMR medical software programs.
• Athena experience Highly preferred.
• Bilingual in Spanish is a PLUS! (ability to read, write and communicate).
• Strong proven communication skills, both written and verbal.