preparing for your
telemedicine visit
About an hour before your visit, you should receive a reminder about your appointment time. The messages will include a link to join your doctor as well as a passcode for your virtual visit. Your visit requires no software to download, does not require a registration and is HIPAA compliant as well as secure.
VIDEO CALL TIPS:
- Have a computer, a tablet or a mobile device with a camera and microphone
- Have a good internet connection
- Restart your device before the visit or close other apps
- Ensure your device is charged
- Try a precall test 15 prior to appointment time
watch this quick video
for chrome browser
Play Video
for safari browser
Play Video
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Use a computer or device with a camera and microphone
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Enter the web address into your browser: https://kanehallbarry.doxy.me/
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Select your doctor’s name from the drop down menu and click “enter room”
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Enter your first and last name and the passcode that was texted to you and click “check in” (if you didn’t receive the passcode, please call us 817-267-6290 option 4 so we can give you one)
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Allow your browser to use your webcam and microphone.
Use this link to troubleshoot your camera or microphone access: https://help.doxy.me/en/articles/95877-allow-access-to-camera-mic-for-all-browsers-os -
You’re all set!!! Your provider will start the visit soon!
Still Need Help? Troubleshoot here:https://help.doxy.me/en/collections/1359402-troubleshooting
