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Infusion Coordinator

Website Kane Hall Barry Neurology

Kane Hall Barry Neurology (KHB) is a friendly, full-service neurology practice with offices in Bedford and Keller, and offers attractive salary and benefits packages for superior people.

KHB is looking for a motivated, knowledgeable, experienced, multi-task expert, detail-oriented, organized person to process insurance paperwork and schedule patient appointments for IV injections such as Prolia, Ocrevus, Iron, and Solumedrol.

JOB DESCRIPTION:

  • Verify insurance benefits, obtain authorizations/re-certifications, schedule patients, and track patients’ progress.
  • Monitor injection appointments and create tasks accordingly.
  • Provide appropriate follow-up communication with patients for adherence to the injection plan.
  • Coordinate with the purchasing personnel for timely delivery and supply for injection administration of upcoming appointments.
  • Accurately schedule injection appointments under multiple providers ensuring they are scheduled with the appropriate provider at the correct location.
  • Educate patients for pre/post-infusion expectations and answer questions regarding patient appointments.
  • Request necessary documentation from referring providers, patient, and their insurance.
  • Assist with management of medical records, faxing, and scanning documentation related to the infusion procedures.
  • Review ordering physician notes and infusion orders to ensure accuracy and consistency.
  • Participate in skill development and training through in-service programs to enhance knowledge level and to ensure mastery of processes.
  • Maintain a positive attitude and convey enthusiasm.
  • Involve in a teamwork approach to responsibilities and activities within the clinic.

REQUIRED SKILLS AND EXPERIENCE:

  • Excellent verbal and written communication skills to include superior interpersonal and patient contact skills and excellent telephone manners.
  • Minimum of one year of experience with scheduling and insurance billing for medical services with general knowledge of ICD10 and CPT codes.
  • General knowledge of office procedures, equipment, and comprehensive computer skills.
  • Ability to follow doctors’/ nurses’ orders and thorough knowledge of injection therapy practice.
  • Work under minimal supervision and have the ability to remain calm and exercise good judgment in stressful situations.
  • EMR experience needed. NextGen experience a plus.
  • Previous experience as front office staff in physician’s office

EDUCATION, LICENSE, OR CERTIFICATION REQUIREMENTS:

  • Bachelor’s Degree or equivalent
  • Computer proficiency, including Excel, Word, Outlook, and Teams required

To apply for this job please visit www.ondemandassessment.com.

For medical questions, reach us through your patient portal or call us 817-267-6290. This form is for general inquiries only and is not secured. Please do not use it to submit personal health information. The practice does not reply to health questions via email for security reasons. If you have a medical emergency, call 911 immediately.